Robert Wycoff, President/CEO, started The Customer Service Experts in 1989 under the name Promotions Unlimited. In his 19 years in business Robert Wycoff has challenged his company to become a leader in the industry. Changing its name to The Customer Service Experts and now with its industry expertise, world-class technologies, and proven track record, The Customer Service Experts manages all guest interactions for individual properties. The result is relationships that last a lifetime, consistently generating higher revenues for the center.

However, we don’t rest on our success. Our Expert Specialists and Corporate office constantly strive to improve our business, focusing on providing the best customer service in the industry. Our innovative ideas and programs not only have a lasting impression on our clients and merchants but most importantly on our guests!

• Build and enhance your guest relations program, whether that means integrating a customer service booth within the center or providing you with a comprehensive analysis of your current customer service operations and a plan of action for improvement.
• Determine a custom service solution for your environment and goals.
• Reduce the total cost of support while increasing customer service standards.
• Accomplish your service goals by partnering with an organization committed to success.

Our services are tailored to meet each individual center. Please contact us for more information on how we can better serve you.